Frequently
Asked Question's
This section addresses common questions related to our architectural documentation, BIM, engineering modeling, visualization, and construction deliverables—providing insight into our processes, capabilities, and commitment to quality, accuracy, and project excellence.
Ready to Work Your Next Project.
+1 416 878 6559
info@emkayds.com
Mississauga, Ontario Canada
Getting Started:
Onboarding at Emkay is designed to be fast and friction-free. Once a scope, execution
model, and an agreement is in place, an intake session is scheduled within 48 hours. Most
engagements are in full production within five to seven business days.
No. Many clients come to us mid-project or mid-crisis without a clean scope document.
We will work with you during the discovery call to define the scope, deliverable list, and
timeline collaboratively. We ask for enough information to price and staff accurately — we
handle the rest.
We work with engagements of varying sizes. For scope-based fixed fee projects, there is no
minimum project value, though we do focus on engagements where we can add
meaningful impact. For time-based and dedicated studio models, minimum commitments
are discussed during discovery and are structured around your actual production needs.
Yes. We assign a dedicated Project Manager to each client relationship, not each individual
project. This continuity is intentional, your Project Manager builds institutional knowledge
of your firm's standards, communication preferences, and project portfolio over time.
Your Project Manager operates in North American business hours aligned to your time
zone, whether you are in Toronto, Vancouver, New York, or Los Angeles. Real-time
communication is available during your core working day.
Production Team & Oversight:
Confidentiality & Intellectual Property:
Confidentiality is taken seriously at every level of the organization. All team members;
including overseas production staff, operate under non-disclosure obligations. Project files
are managed in secure, cloud-based environments with access controls limited to
personnel assigned to your engagement. Client names, project addresses, and proprietary
design information are never shared externally.
All deliverables produced under any engagement model are the exclusive intellectual
property of the client.
Yes. We sign NDA’s as a standard step in the onboarding process. If your firm has a
standard NDA template, we will review and execute it. We can also provide our own NDA
template if preferred.
Software, Standards & File Formats:
Our production team is proficient in the full suite of AEC production tools, including Revit,
AutoCAD, Navisworks, Civil 3D, Rhino, SketchUp, ArchiCAD, 3ds Max, V-Ray, Lumion,
Twinmotion, and Adobe Creative Suite. If your firm uses a specific software or version,
confirm it during onboarding and we will staff accordingly.
Yes, always. We begin every engagement by ingesting your firm's .rte template, shared
parameters file, object styles, and naming conventions. The output is indistinguishable
from your in-house team's work. If your firm does not yet have a refined template, we offer
Revit template and family creation as a standalone service.
We deliver in any format required by your workflow — .rvt, .dwg, .dxf, .pdf, .ifc, .nwc, and
image or video formats for visualization work. File delivery protocols, naming conventions,
and folder structures are confirmed at intake.
Codes & Compliance:
Our teams regularly work within the following North American code frameworks:
• OBC — Ontario Building Code
• IBC — International Building Code
• IEBC — International Existing Building Code
• IPC — International Plumbing Code
• IMC — International Mechanical Code
• IEC — International Energy Conservation Code
• NEC/CEC — National/Canadian Electrical Code
Yes. Our teams document to ADA (Americans with Disabilities Act) and AODA (Accessibility
for Ontarians with Disabilities Act) standards, including washroom layouts, ramp detailing,
parking counts, and turning radii.
Pricing & Billing:
Pricing is based on a detailed review of the scope of work- including the size and
complexity of the project, the phase of documentation, the number of disciplines involved,
the condition of the background model or drawings, and the delivery timeline. We provide a
clear, written fee proposal before any work begins.
Not without your approval. If scope changes arise during the engagement, we will flag the
impact and present a change order before proceeding. We do not absorb undisclosed
scope changes, and we do not present surprise invoices.
Time-based engagements are billed on a fixed monthly basis corresponding to the agreed
weekly hour commitment. Billing is predictable and does not fluctuate based on task type.
If your firm needs to adjust the team size or hour commitment, changes are made at the
start of the next billing cycle with reasonable notice.
Communication & Workflow:
Your primary communication channel is with your dedicated Project Manager. We adapt to
your preferred tools — whether that is email, Microsoft Teams, Slack, or scheduled calls.
We provide regular written updates, open issues logs, and delivery summaries so that
communication is documented and traceable.
The cadence of formal updates is established at the start of the engagement. Most clients
receive a brief written progress update at mid-week and again before each scheduled
delivery. For fast-moving engagements, daily check-ins with the Project Manager are
common and always available.
We assesses the impact on timeline, staffing, and cost. If the change is additive, a written
change order is presented for approval before work proceeds. If the change replaces
existing scope, we restructure the work plan and confirms the revised deliverables list in
writing.
Our QA/QC process is designed to prevent dissatisfaction at delivery. However, if a
deliverable does not meet the agreed scope or quality standard, we own the resolution.
Revisions within the original scope are completed at no additional cost. We identify the
root cause and adjusts the internal process to prevent recurrence.